(TOTP) 2 Step Troubleshooting

In this video we go over 2-step authentication troubleshooting for Authenticator app (TOTP) verification. 1. From a computer, sign in to Coinbase using your email address and password. 2. When prompted for a 2-step verification code, select Try another way -- Update your authenticator app Note: If you do not get this prompt after logging in, try logging in on an incognito browser or clearing your cache and trying again 3. Follow the rest of the instructions to complete an Account Recovery. Please note that while the pictures of the front and back of your ID can be uploaded from files, the photo of your face will need to be taken live by webcam. This process must be completed through the website and cannot be completed using the mobile app. The account recovery process usually takes 48-72 hours to complete, but can sometimes take longer. When the recovery process has completed and your account has been verified, you will receive an email confirmation and should be able to log in to update your 2FA method in your account settings. If you log in from a new device while the review is still in progress, you’ll be required to enter the PIN code you received during the initial account recovery steps. Once account access has been restored, sends will be disabled for 24 hours. After that period, you should have full trading capabilities. For more info, please visit: https://help.coinbase.com/en/coinbase/managing-my-account/get-back-into-my-account/2-step-verification-troubleshooting At Coinbase, our mission is to create an open financial system for the world. 🔵🌍 ✅ Subscribe to our channel here: https://www.youtube.com/channel/UCofTOFX4QuhT8OY-3-fFRFw/?sub_confirmation=1 ► Start using Coinbase today: https://coinbase.com ► Follow us on Twitter: https://twitter.com/coinbase ► Like us on Facebook: https://www.facebook.com/coinbase/ ► Find us on Instagram: https://www.instagram.com/coinbase/ #coinbase #Cryptocurrency #Blockchain #CoinbaseExchange #CoinbaseApp #OpenFinancialSystem #CryptoForAll #totp #2stepverification __ This content is being provided to you for informational purposes only. Nothing discussed in this video is intended to be investment advice. This content, and any information contained therein, does not constitute a recommendation by Coinbase to buy, sell or hold any security, financial product or instrument referenced in the content.