Troubleshooting a Frozen Phone - Tech Tips from Best Buy

Does your phone keep locking up? Geek Squad® Agent Young is in The Lab, where he’ll show you how to troubleshoot a frozen phone. Then, he’ll walk you through several ways to figure out what the problem is, and how to fix it, including how to factory-reset your phone. Agent Young will be using a Samsung Galaxy Note8. If you have a different phone, the steps may vary. If you have more questions, ask us in the comments. Subscribe for more Tech Tips from Best Buy: https://bby.me/Subscribe. #BestBuy #Samsung #RestartPhone